Website not working? We’ll find the cause and fix it. Your first fix is on us.网站出问题？我们找出根源并修复。首次修复，服务费由我们承担。
We fix website problems for first-time clients, anywhere in the world: we find the root cause and fix one specific issue. Most fixes take 4–7 days. No obligation to buy anything else.我们为首次合作的客户修复网站问题，不限国家和地区：找出根源，修复一个具体的问题。多数修复需要 4–7 天，无需购买任何其他服务。
*First-time clients only. Conditions apply, confirmed in writing before work begins.*仅限首次合作客户。适用条件，开工前以书面确认。
What’s going wrong?遇到什么问题？
Describe what you see. No technical terms needed. If it isn’t listed, you can still submit it.直接描述你看到的现象即可，无需技术术语。没有列出的问题也可以提交。
How it works流程
Nothing starts until the scope is agreed in writing.范围经书面确认后才会开始。
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Submit your details提交资料Tell us what’s happening. Screenshots help.告诉我们发生了什么，附上截图更好。
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We review it我们评估We check eligibility and whether the issue fits.确认你是否符合资格、问题是否适合。
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Short discussion简短沟通Online or in person. We confirm the issue, what we need from you and any third-party costs, in writing.线上或线下。我们以书面确认要修复的问题、需要你提供的资料及任何第三方费用。
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We find the root cause and fix it找出根源并修复Typically 4–7 days from the day we have your complete information and access.通常在收到完整资料和访问权限后 4–7 天。
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You test it你来验收You confirm whether the problem is resolved.由你确认问题是否已解决。
What’s covered, and what isn’t包含与不包含
Free Fix is for one specific website issue, not a full project.免费修复针对一个具体的网站问题，而不是完整项目。
Free from us (your first approved fix)我们免费提供（首次获批修复）
- Finding the root cause of one defined website problem找出一个明确网站问题的根源
- Work within the scope we agree in writing在书面约定范围内的修复工作
- Fixing it, including coordination with your host, domain, email or payment provider修复问题，包括与主机、域名、邮件或支付服务商协调
- Testing together with you与你一起测试
- A short summary of the cause and what we did一份关于成因与修复内容的简短说明
Not included不包含
- Full redesign or rebuild完整改版或重建
- Large or custom system development大型或定制系统开发
- Major website migration大型网站迁移
- Forensic investigation or data recovery取证调查或数据恢复
- 24/7 monitoring or ongoing maintenance全天候监控或持续维护
- Third-party fees: hosting, domain renewal, email, premium plugins, payment gateway第三方费用：主机、域名续费、邮件服务、付费插件、支付网关
This is not an emergency service. We focus on finding the real cause instead of a quick patch, so most fixes take 4–7 days. If your issue is urgent, please also contact your hosting provider for immediate help.这不是紧急服务。我们专注于找出真正的原因而不是临时补丁，因此多数修复需要 4–7 天。若情况紧急，请同时联系你的主机服务商寻求即时协助。
If we find something unexpected, such as a bigger cause, a security issue, a third-party cost or work beyond the agreed scope, we tell you first and you decide what happens next. We won’t proceed without your agreement.如果发现意外情况，例如更大的根因、安全问题、第三方费用或超出约定范围的工作，我们会先通知你，由你决定下一步。未经你同意，我们不会继续。
Who can apply谁可以申请
- A registered business or organisation, in any country任何国家或地区的注册企业或机构
- Contacting AGBTECH CONSULTING for the first time首次联系 AGBTECH CONSULTING
- Your website is live, but something isn’t working你的网站已上线，但某处出现问题
- You, or someone you can reach, can access your domain or hosting account你（或你能联系到的人）可访问域名或主机账户
- Free Fix is for your first time only. Further fixes are quoted before work begins.免费修复仅限首次。之后的修复在开始前报价。
Not sure you qualify? Tell us anyway. Approval is at AGBTECH CONSULTING’s discretion.不确定是否符合？照样告诉我们。批准与否由 AGBTECH CONSULTING 决定。
One contact instead of five vendors一个窗口，取代五个供应商
A website depends on many parts:网站依赖许多环节：
When something breaks, it’s hard to know who to call. We are your single point of contact: we find which part is at fault, coordinate the right people, and tell you plainly what happens next.出问题时，很难知道该找谁。我们是你的单一联系窗口：找出哪个环节出错，协调相关人员，并清楚告诉你下一步。
After your first fix首次修复之后
Your first fix is the chance to show you what working with us is like. What happens next is up to you.首次修复，是让你了解与我们合作的机会。之后如何，由你决定。
Our commitment我们的承诺
Trust comes first. We don’t hard-sell.信任优先。我们不强行推销。
Your access and data are protected你的访问权限与数据受到保护
Questions常见问题
Is it really free?真的免费吗？
Yes, for your first approved fix we charge no service fee. Eligibility, scope and any third-party cost are confirmed in writing before we start.是的，首次获批的修复不收服务费。资格、范围及任何第三方费用，开始前会书面确认。
Do you work with clients in other countries?你们为其他国家的客户服务吗？
Yes. We work with clients around the world and communicate in English and Chinese.是的。我们为世界各地的客户服务，沟通语言为英文和中文。
Which website platforms do you support?你们支持哪些网站平台？
Tell us which platform your website uses when you apply. If it’s outside our experience, we’ll tell you early.申请时请告诉我们你的网站使用什么平台。如果超出我们的经验范围，我们会及早告知。
How long does it take?需要多久？
Most fixes take 4–7 days once we have complete information and access. If it will take longer, we’ll tell you early.多数修复在收到完整资料和访问权限后需 4–7 天。如需更久，我们会及早告知。
Can you help immediately if it’s urgent?紧急情况能立即处理吗？
Free Fix is not an emergency service. For urgent problems, please also contact your hosting or service provider.免费修复不是紧急服务。紧急问题请同时联系你的主机或服务商。
What if the problem is bigger than expected?问题比预期更大怎么办？
We tell you first, explain the options, and you decide. We won’t go beyond the agreed scope without your agreement.我们先通知你、说明选项，由你决定。未经同意不会超出约定范围。
What if I need help again later?之后再需要帮助怎么办？
Further fixes are paid. We quote in writing first and you decide.之后的修复需要付费。我们先书面报价，由你决定。
Do you keep my organisation’s information?你们会保留我们的资料吗？
Yes, a service record of your setup and this fix, never passwords, to speed up future support. We contact you about services only with your consent, and you can ask us to delete the record at any time.会，保留你的配置和本次修复的服务记录（绝不含密码），以加快日后支援。仅在你同意时才就服务联系你，你可随时要求删除记录。
Will you keep trying to sell me services?你们会一直向我推销吗？
No. We may include a short recommendation in your fix summary. Whether you act on it is entirely up to you.不会。我们可能在修复说明里附上简短建议，是否采纳完全由你决定。
Will every application be approved?每个申请都会获批吗？
Not necessarily. Requests are reviewed on eligibility, scope and capacity.不一定。我们会根据资格、范围和承接能力评估。
FREE FIX REQUEST
免费技术修复申请
Tell us what is not working. No technical terms needed.
告诉我们哪里出了问题，无需懂技术。
Security Notice
安全提示
Please do not send passwords, banking details or other sensitive information through this form.
请勿通过此表格提交密码、银行资料或其他敏感信息。
If access is needed, we will explain a secure way to provide it.
如需要访问权限，我们会说明安全的提供方式。